Frequently Asked Questions
What does Brilheza sell?
Brilheza offers a curated range of Brauty Products — natural, authentic personal care essentials including hair care, skin care, hair styling, and grooming items for the whole family.
Where does Brilheza ship?
We currently ship to customers within the United States only.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders delivered within the United States.
How long does delivery take?
Our standard delivery schedule is:
- Order cut-off: 5:00 PM Eastern Time
- Processing time: 1–3 business days, Monday through Friday
- Shipping time: 5–7 business days, Monday through Friday
- Estimated total delivery time: 6–10 business days
Orders placed after 5:00 PM Eastern Time, on weekends, or on U.S. public holidays will begin processing on the next business day.
Delivery times are estimates. Occasionally, delays may occur due to weather, carrier issues, holidays, or other circumstances outside our control.
Will I receive tracking information?
Yes. Once your order has shipped, we’ll send you a shipping confirmation email with tracking information when available.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Orders may be cancelled within 24 hours of purchase. However, if your order has already entered processing or has been shipped, we may no longer be able to change or cancel it.
What is your return window?
Eligible items can be returned within 30 days of receiving your order. Please see our Return & Refund Policy for complete details.
What condition must an item be in for a return?
Returned items must be unused and in their original condition and packaging. Original tags, accessories, and any other items included with the product should also be returned, along with proof of purchase.
For complete eligibility requirements and details about non-returnable items, please review our Return & Refund Policy.
Who pays for return shipping?
If you receive an item that is damaged, defective, or incorrect, please contact us so we can review the issue and provide the appropriate return instructions.
For returns due to a change of mind or personal preference, the customer is responsible for arranging and paying for return shipping.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
How long do refunds take?
Once we receive and inspect an eligible return, approved refunds are issued to the original payment method within 7 business days.
After we issue the refund, your bank or payment provider may need additional time to process it and make the funds available in your account.
How can I contact Brilheza?
If you have a question about a product, an order, shipping, or a return, you can contact us using the details below:
Email: support@brilheza.com
Phone: +1 (704) 710-6574
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Business Information
Store Name: Brilheza
Operated by: Brilheza
Business Address:
325 Lake Avenue
Suite 462, St. James, NY 11780